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        DWF Claims

        DWF Claims is a global claims management business specialising in the management and administration of all classes of commercial lines claims.


        How we can help

        With particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance, we recognise that claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments.

        Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We approach each client relationship as a partnership aiming to provide our expertise and resources in a manner and at a cost that delivers the requirements of that particular business.

        Click here to get in touch with our team

        Our global Claims locations

        Our proprietary claims management system: Claimsview

        Underwriters can access reports and statistics on individual claims or entire portfolios, as well as several years of accounts. A client dashboard provides instant graphical analysis on losses according to statistics (such as location and loss code), as well as opportunities to investigate varying data sets (such as year of account or period), access a full electronic file (incorporating incoming and outgoing correspondence, internal referrals and all policy documentation), produce in-depth Management Information, capture SLA and KPI data and assess DWF Claims' conduct objectively.
        We create over 15,000 new claims in Claimsview every year.
        Industry relationships you can trust
        Working for insurer clients including Allianz, AmTrust, Arch, ARK, Axis, Barbican, Beazley, Brit, DTW 1991, Hiscox, Liberty Specialty Markets, MS Amlin, Neon Paragon, Starr, Tokio Marine Kiln, XL Catlin Zenith and  Zurich, we are trusted to deliver a bespoke claims management and support service on a global level.

        Key Information

        Managing reputation

        Download our global flyer here

        Download PDF (394kb)

        Neil Sully

        • Global Head of Claims


        Neil Sully

        • Global Head of Claims

        Reed Millsaps

        • President ā€“ USA

        Krystyna Kouri

        • Claims Director - Canada

        Aidan Leonard

        • Claims Director - Ireland

        Enrico De Micco

        • Claims Director - Italy

        Lisa Heathcote

        • Head of UK GL

        Rob Holme

        • UK PI Claims Manager

        Richard Travis

        • Claims Operations Manager